Refund Policies
Refund (if any) shall be made in the same currency paid by you upon reservation through your credit card company in due course and due process. Any losses incurred due to currency exchange rates shall be borne by you. You will be referred to the corresponding refund policy upon notification of your booking confirmation.
NO CANCELLATION PERIOD; REFUNDS
Any cancellation of a reservation must be made not less than ten (10) working days from the check-in date (hereinafter referred to as the “No Cancellation Period”). You acknowledge and agree that any refund of the reservation price made by us to you for any cancellation of any reservation shall be exclusive of the cancellation fee, which shall be based on the cancellation charge of the respective service provider with which the reservation is made, as well as all service and transaction charges arising out of or in connection with such cancellation. Any cancellation made within the No Cancellation Period shall not be entertained and you shall not be entitled to any refund of the reservation price.
REFUND OF FLIGHT TICKET
Please write-in for any request for refund.
Refund process requires at least 3 months.
After Ticket issuance: Cancellation / Amendment – Any refund value will be subject to Airline Fare Terms & Conditions.
In addition, a RM100.00 processing fee per booking will be imposed.
Changes Policy:
Any changes to the itinerary or service must be requested at least 10 days in advance. Any changes requested within 10 days of the scheduled service may not be accommodated, or additional charges may apply.
No-Show Policy:
If the customer does not show up for the scheduled service or trip, no refund will be issued.
Complaints Policy:
If the customer has any complaints, they must notify the travel agency immediately. The agency will investigate and try to resolve the issue as soon as possible.
Force Majeure Policy:
The travel agency will not be responsible for any losses or damages incurred due to events beyond its control, such as natural disasters, strikes, or political unrest.
Refund Processing Time: Refunds will be processed within 30 days of the request.
Complaints Policy:
If the customer has any complaints, they must notify the travel agency immediately. The agency will investigate and try to resolve the issue as soon as possible.
No-Show Policy:
If the customer does not show up for the scheduled service or trip, no refund will be issued.
Note:
The above policy is a general guideline and may be subject to specific terms and conditions based on the travel agency’s rules and regulations.
Customers are advised to review the policy before booking any services.